Techwin Engineering Services Pty. Ltd. – Terms and Conditions
The document contains are terms of an agreement between you the client and us Techwin Engineering Services Pty. Ltd. If you do not agree to these terms and conditions then we are unfortunately not able to provide our services to you.
Property
Any client’s property that is not collected within:
30 days of notification to collect (and services have not been paid for)
3 months after the date of notification to collect (and the services have been paid for)
will become the property of Techwin Engineering Services Pty. Ltd. At this time we reserve the right to dispose or use the machine and components or peripherals in any matter we should choose to.
Limited Liability
The client must accept there are risks associated with the repair or any IT service. Risks could result in damage to your property. It could also mean the loss or corruption of data. Our clients must accept that Techwin Engineering Services Pty. Ltd. is not liable for such damage or loss.
In the event of unintentional damage to components, peripherals, the screen or any other equipment regarding a client’s computer we will whenever possible replace the damaged component/equipment. However, it may be replaced by a second-hand part. This depends upon the cost of the replacement part and/or equipment and the value of your property.
Techwin Engineering Services Pty. Ltd. strongly encourages that if possible a client should do a full backup of data and system prior to any repair or IT service being provided by us.
Confidentiality and Privacy
The confidentiality and privacy of your information are outlined in our Privacy Policy.
Payment
Payment is due in full upon completion of the agreed services. Payment is required prior to the release of the client’s property.
Warranty
Any computer components purchased and installed on a client’s behalf are covered by the manufacturers or sellers warranty. They are not covered by a warranty with Techwin Engineering Services Pty. Ltd.
In most cases with a component failing under warranty and it is a repair job that we have previously undertaken, Techwin Engineering Services Pty. Ltd. will supply labour to reinstall the part for no additional charge.
We provide no warranty on our labour for general repairs and IT services unless specifically mentioned in the invoice.
Any changes or modifications made by the client during the warranty period that results in errors or damage to the services provided by Techwin Engineering Services Pty. Ltd. will void the warranty.
Malware Removal
It is very difficult to provide a warranty for this type of service as whilst a machine may leave our office clean of all malware, the client’s computer may later once again become infected either with the same malware or a new type of malware.
Should this occur we reserve the right to the determination of whether the malware infection occurred after a successful malware removal service or our malware removal services were not 100% successful. If we determine the error was on our part we will undertake a second malware removal service at no additional cost.
Transportation
If necessary the client authorised Techwin Engineering Services Pty. Ltd. staff and contractors to receive and transport your machine to a repair destination.
Services and Pricing
Techwin Engineering Services Pty. Ltd. will always endeavour to maintain that services and pricing are up-to-date on our website. Pricing and services advertised elsewhere on the internet may be out-of-date. The prices and services as stated on our website shall override any other advertised price.
Our Website, Copyright, and Usage of Material
All content on this website is the property of and copyrighted by Techwin Engineering Services Pty. Ltd. Any reproduction, modification, republication or distribution of the content of this website is strictly prohibited.
Any information provided on this website should not be taken as fact or 100% accurate. Techwin Engineering Services Pty. Ltd. endeavour to provide useful and accurate information to our clients. However, we will not be held liable should the information be incorrect or out-of-date.
Techwin Engineering Services Pty. Ltd. also endeavour not to infringe any copyright of another business or organisation.
Data Backup
Techwin Engineering Services Pty. Ltd. will only backup your data if the service specifically requires this or the client requests this service. In undertaking a backup we will endeavour to copy all files and data possible. We will not be liable for failure to copy data that is located in an obscure location. It is the responsibility of the Client to inform us should files and folders be located in an unusual location on the hard drive.
Techwin Engineering Services Pty. Ltd. only backup user files and folders. The backup does not include programs beyond the standard operating system. Any additional programs will need to be re-installed by the client. We can install your other programs, but it will be for an additional charge.
Screen Replacements
Techwin Engineering Services Pty. Ltd. accepts no liability for screen damage caused by a client after replacement and this is not covered under any warranty. Any screen repair faults need to be reported within a maximum of seven days of service.
